FAQs
General FAQs
What payment methods do you accept?
We accept major credit and debit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, Google Pay, and other secure payment options.
Do you offer discounts or promotions?
Sign up to our mailing list, and you'll find out!
How do I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking link. You can also track your order through your account on our website.
I've made a mistake with my order. Can I change it?
We process orders quickly, but if you need to make a change, ask us nicely at hello@sublimebutter.com.
Something isn't right with my order. What should I do?
Deepest apologies! Please contact our support team within right away (with photos of the issue if relevant), and we’ll set things right. You can reach them at hello@sublimebutter.com.
Returns & Shipping FAQs
What is your return policy?
For store cupboard goods like our oils, we accept returns within 14 days of delivery. Items must be unused/unopened. We can't accept returns of chilled goods, but if there's something wrong with it, please don't hesitate to let us know!
How do I start a return?
Drop us an email at hello@sublimebutter.com. Please advise us of your order number, what you're returning and why. We'll let you know the rest once we've received your return notice.
How long does shipping take?
If you've ordered Monday-Wednesday, we aim to ship next day via 24-hour courier. If you've ordered Thursday-Sunday, we aim to ship the following Monday via 24-hour courier.
We do it this way to maximise freshness of our chilled goods.
Do you offer free shipping?
We offer free shipping on orders of £60+.
Do You Ship Internationally?
Sort of. Butter is a tricky one to get through customs sometimes. If you want to find out for sure, just drop us an email and we may be able to sort something out for you.
What happens if my package is lost or delayed?
If your package hasn’t arrived within the estimated timeframe, check the tracking link for updates. If it’s still missing, you can contact us for help at hello@sublimebutter.com.
Butter & Ridiculous FAQs
What's the shelf life on your butter?
Our core range of butters offer at least 8 weeks of shelf life. Our Ridiculous butters are best eaten after 7 days of arrival OR after defrosting. We'd recommend with Ridiculous that you put them straight in the freezer until you're ready to enjoy them.
Can Sublime Butter be frozen?
It certainly can. If you store your butter in the fridge on arrival, it will stay fresh as the day it was born for up to one year. Simply remove it from the freezer 24 hours before you'd like to use it.
How do I use Sublime butter?
In all sorts of ways!
It's great on toast, crumpets and English muffins — or sandwiches for that matter.
You can add it to soups, sauces, pasta and scrambled eggs to benefit from Sublime's beautiful flavours and glossiness.
Perhaps most iconically, you can rest Sublime Butter on top of a steak when serving for instant deliciousness. This also works perfectly with chicken, fish, pork and even vegetables.
Truly, anything that you'd use your regular butter for, you can use ours for (but better).
Ridiculous... what's so ridiculous about it?
Our core range is ruddy, bloody good. You can use them for almost every everyday dish there is. But we quickly realised that, beyond ruddy, bloody good, there's another level to explore.
Ridiculous is our answer to the question: What is the absolute most that butter can be? Each and every special edition is brimming with rare ingredients, painstakingly sourced and carefully balanced for the ultimate butter experience.
Do you still do the Ridiculous butter dishes?
Email us. We have some stock remaining. Phasing them out is a tough decision for us, but ultimately, it will allow us to make more Ridiculous butters, more of the time. We think it's the right call.
Creations FAQs
Is an XO much different to my normal chilli sauce?
A Western-style chilli sauce uses chillies as a base, and it is these chillies that are the main medium for the sauce — usually in combination with vinegar, tomatoes or some other offsetting ingredient. An XO actually uses protein as a base (scallops and pork, for instance), and chilli-infused oil as a medium — for a completely different eating experience.
Sublime Creations products do not use MSG. Why is that?
MSG is a widely-used shortcut for adding an (often superficial) umami element to food. We can achieve are far deeper, more authentic umami by creating the right protein profiles in our recipes. What’s more, we believe that the fewer ultra-processed ingredients we eat, the better; not using MSG feels more on-brand to us philosophically.
Are all truffle aromas the same?
They are not. A great many of the truffle oils you’ll find utilise artificial truffle aroma, because natural truffle aroma is expensive to come by. Ours uses natural truffle aroma, for decadent truffle flavour the way nature intended.
